Mission-Critical IT, Expertly Managed.
ABOUT US
Strategic IT for Australia’s Growth-Stage Businesses
Stratus One exists at the intersection of ambitious business growth and sophisticated technology strategy. For 15 years, we’ve specialised exclusively in the unique IT requirements of Australian businesses scaling from established local operations to regional market leaders.
Our Strategic Focus
Why Growth-Stage Businesses Need a Different IT Playbook
We recognised early that growing businesses need fundamentally different IT strategies than startups or large enterprises. Startups need basic functionality. Enterprises need complex systems. Growth-stage businesses need intelligent scalability—sophisticated enough to support ambitious expansion, agile enough to adapt quickly, and strategic enough to create competitive advantages.
Mission-critical support, transparent pricing, and measurable outcomes—delivered by local engineers.
Service-Level Guarantees
- Response Targets — Critical 20 min · High 45 min · Standard 1 hrs
- Resolution Targets — Critical 4 hrs or failover activation
- Data Protection — Daily local images and off-site snapshots with 30 – 90 day retention
- Infrastructure Uptime — 99.9 % across all devices under management
- Service Credits — Failure to meet a response KPI results in a fee waiver for the affected endpoint during the next billing cycle.
- Assess — Comprehensive 30-point audit covering infrastructure, security posture, and cloud expenditure
- Stabilise — Patch management, documentation, and migration of backups to immutable storage
- Optimise — Automation, noise reduction, licence rationalisation, and cost governance
- Strategise — Quarterly technology roadmap plus optional AI and automation advisory via Stratus Strategic AI
Our Services
Get everything your growing business needs – proactive monitoring, cybersecurity, cloud solutions, and extended hours support.
Managed IT
24 × 7 Monitoring & Automated Remediation
Agent-based RMM watches endpoints, servers, network devices and cloud workloads; scripted fixes resolve common faults before users notice.
Tangible Benefit
Fewer ticket submissions and measurable reduction in reactive labour.
Patch & Configuration Management
ConnectWise Automate for Servers; Syncro for Workstations & third-party apps; network gear via UNMS. Change & Patch windows carefully scheduled.
Tangible Benefit
Current software, lower attack surface, documented audit trail.
Service Desk & On-Site Support
Proactive monitoring, automated remediation, and Australia-based Level 2-3 engineers—so issues get fixed before they hit your inbox.
Tangible Benefit
Consistent resolution times, no escalations to overseas call centres.
CFO/CEO Engagement
Quarterly business reviews, roadmap, risk register, budget alignment.
Tangible Benefit
IT strategy aligned to corporate objectives; eliminates “surprise” cap-ex.
Cyber Security
Endpoint Protection
Microsoft Defender for Business with behavioural AI.
Bitdefender HyperDetect &
Sandbox / ATS)
Outcome
Rapid containment of ransomware, malware and zero-day threats.
Identity & Access
Microsoft Entra ID: Conditional Access, enforced MFA/FIDO2, and least-privilege reviews for a strong identity posture aligned to Essential Eight
Outcome
Strong identity posture; compliance with Essential Eight Maturity Level 2+.
Email & Collaboration Security
Microsoft Defender for Office 365 Plan 2 (Safe Links, Safe Attachments), plus DMARC/DKIM/ SPF with BIMI to harden brand trust
Outcome
Phishing risk materially reduced; brand reputation protected.
Cloud & Data
Microsoft 365 & Entra Architecture
Foundation & migration: Tenant setup, Entra ID, licensing, email/domain cutover, and legacy file/server migrations.
Security & Compliance.
Collaboration: Teams, SharePoint, OneDrive customisation.
AI & Copilot readiness.
Benefit
Lower subscription spend, consistent security baseline, friction-free hybrid operations.
Backup & Disaster-Recovery-as-a-Service
Image storage & replication to second region, application-consistent snapshots, quarterly fail-over tests.
Benefit
Verified RPO ≤ 4 minutes, RTO ≤ 8 hours; board-acceptable business-continuity plan.
Database & Web Hosting
Australian datacentres. Scalable infrastructure, load balancing, content delivery networks. 99.9%+ uptime guarantees, automated backups, disaster recovery capabilities. On-demand resource scaling, handle traffic spikes, pay-for-what-you-use pricing models
Benefit
Shared infrastructure reduces costs, predictable monthly pricing, no hardware investment required
Professional Services
Infrastructure & Network Projects
ISP Resilience & QoS. Wi-Fi 6/6E roll-outs, Remote Access, Firewall Refresh & Secure. Edge, Core & Edge Switching Upgrade. Backup Modernisation. DR Site & Runbooks. Storage Refresh.
Deliverables
Detailed SOW, hand-over documentation, post-implementation review.
Systems Migration & Modernisation
VMware-to-Hyper-V consolidation. Physical to Virtual (P2V). On-prem file server to SharePoint/OneDrive. SQL Server re-design & migration. Capacity planning.
Deliverables
High-level roadmap defining scope, objectives, timelines, and resource allocation. Detailed inventory of existing systems, dependencies, and pain points.
Unified Communications
Zultys VoIP. Teams Phone, SIP‐trunking, call-centre integrations, QoS policy tuning.
Deliverables
Network capacity assessment, QoS requirements, and infrastructure upgrade recommendations.
Technology Adoption & Change Management
People-Centric Change Management - Communication, training. Strategic Change Management - Long-term organizational direction shifts
Deliverables
Long-term adoption reinforcement, refresher training, and optimization strategies.
RELIABLE & ACCESSIBLE
Get support when you need it most.
Flexible Times
Our flat rate allows you to choose some tasks to be performed out of hours, minimising impact to your business.
Always Online
Rest assured knowing emergency support is there for you 7 days a week with our optional after-hours coverage
03 9116 1099
support@stratusone.com.au
Regional Partners
We proudly help Regional Victoria partners with the technical support they need to be competitive.
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